Privacy Policy

We may collect personal information you provide directly through our website, rental application, tenant portal, contact forms, tour request forms, and other communications. This may include your name, email address, phone number, mailing address, employment information, rental history, emergency contacts, uploaded documents, payment-related details, and any other information you choose to submit.

We may also collect limited technical information when you use our website or portal, such as device details, browser type, IP address, approximate location data, pages visited, and usage activity needed to operate, secure, and improve the site.

We use the information we collect to respond to inquiries, schedule tours, process rental applications, review applicant qualifications, manage leases, communicate with applicants and tenants, collect payments, send important notices, maintain records, and operate our property management services.

We may also use your information to improve our website, detect fraud or misuse, comply with legal obligations, enforce our policies and agreements, and protect the safety, rights, and property of Turpin Properties LLC, residents, applicants, and the public.

We do not sell your personal information. We may share information with service providers and business partners that help us operate our website, process payments, manage applications, handle electronic signatures, store documents, send communications, or otherwise support our property management operations.

We may also disclose information when necessary to comply with the law, respond to lawful requests, protect our legal rights, investigate suspected fraud, or complete a business transaction such as a merger, acquisition, or transfer of assets.

Information submitted through rental applications and tenant portal features may include sensitive personal and financial details. We take reasonable steps to protect that information and limit access to authorized personnel, contractors, and service providers who need it for legitimate business purposes.

Documents uploaded to our systems, such as identification, pay stubs, lease-related records, or signed agreements, are stored and processed only for property management, screening, compliance, and recordkeeping purposes.

Our website may use cookies, similar technologies, and analytics tools to remember preferences, maintain sessions, understand site usage, and improve performance. You can usually adjust cookie settings through your browser, but some features of the website or portal may not work properly if certain cookies are disabled.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain information for as long as needed to fulfill the purposes described in this policy, manage our business and legal obligations, resolve disputes, enforce agreements, and maintain required records.

You may contact us to request updates to inaccurate contact information or to ask questions about how your information is handled. Depending on your location and applicable law, you may also have additional privacy rights regarding access, deletion, or correction of certain personal information.

Our website and portal may rely on third-party services for payment processing, document storage, authentication, email delivery, electronic signatures, analytics, or other operational features. Those services may have their own privacy practices, and we encourage you to review their policies when appropriate.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date below. Your continued use of the website or portal after changes are posted means those changes will apply going forward.